Introduction
At FormsKirns, we take pride in delivering the freshest, highest-quality produce directly from local farmers to your door. We understand that occasionally issues may arise with your order, and we want to make the resolution process as straightforward as possible.
This Refund Policy outlines our procedures for refunds, returns, and replacements. By placing an order with FormsKirns, you agree to the terms of this policy.
Refund Eligibility
We accept refund requests under the following circumstances:
Quality Issues
If any produce arrives damaged, spoiled, or otherwise not meeting our quality standards, you may be eligible for a refund or replacement. Examples include:
- Severely bruised or damaged fruits or vegetables
- Moldy or rotting produce
- Produce that is significantly past its prime
Delivery Issues
You may be eligible for a refund if:
- Your order was not delivered within the scheduled delivery window
- Your order was delivered to the wrong address (despite correct address information being provided)
- Items were missing from your order
Subscription Cancellations
For subscription cancellations:
- You may cancel your subscription at any time through your account dashboard
- Cancellations must be made at least 48 hours before your next scheduled delivery to avoid being charged
- We do not offer refunds for cancellations made less than 48 hours before scheduled delivery, as your order will already be in preparation
Refund Process
To request a refund, please follow these steps:
- Document the Issue: Take clear photos of any quality issues with your produce. This helps us improve our quality control processes.
- Contact Customer Service: Submit your refund request within 24 hours of delivery through one of these methods:
- Provide Details: Include your order number, description of the issue, and photos (if applicable).
Our customer service team will review your request and respond within 1-2 business days.
Refund Options
When a refund is approved, you can choose from the following options:
Full or Partial Refund
Depending on the nature of the issue, we may offer:
- A full refund for your entire order
- A partial refund for specific items that did not meet quality standards
- Refunds will be processed to your original payment method
Account Credit
As an alternative to a direct refund, we can add credit to your FormsKirns account, which will be automatically applied to your next order. Account credits may include:
- 100% of the value of the affected items
- In some cases, we may offer a bonus credit amount as a goodwill gesture
Replacement Delivery
For certain issues, we may offer to:
- Deliver replacement items with your next scheduled delivery
- Arrange a special delivery of replacement items (for significant issues)
Refund Timeline
Once a refund is approved:
- Credit/Debit Card Refunds: Will be processed within 3-5 business days. The funds may take an additional 2-10 business days to appear in your account, depending on your financial institution.
- Account Credits: Will be applied to your account immediately upon approval.
Exceptions and Special Circumstances
Natural Variations in Produce
Please note that as we deal with natural, farm-fresh products:
- Size, shape, and color variations are normal and not grounds for refunds
- Seasonal variations in taste and appearance are to be expected
- Minor blemishes that do not affect the edibility or freshness of the produce are normal
Substitutions
Occasionally, we may need to substitute items due to availability issues:
- We always substitute with items of equal or greater value
- If you're unhappy with a substitution, please contact customer service
- To avoid substitutions, you can mark items as "do not substitute" in your account preferences
Gift Subscriptions
For gift subscriptions:
- Refunds for quality or delivery issues will be issued to the gift purchaser
- Early cancellation refunds for multi-week gift subscriptions are provided at our discretion
How to Submit a Refund Request
To ensure prompt processing of your refund request, please include the following information:
- Your full name and contact information
- Order number or subscription ID
- Delivery date
- Detailed description of the issue
- Photos of affected items (if applicable)
- Your preferred refund option (direct refund, account credit, or replacement)
The more information you provide, the faster we can process your request.
Our Quality Guarantee
FormsKirns is committed to delivering the freshest, highest-quality produce from local farmers. We stand behind every item we deliver and will work with you to resolve any issues to your satisfaction.
Our goal is to build long-term relationships with our customers based on trust and quality. If you're ever dissatisfied with any aspect of our service, we want to know about it so we can make it right.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
Contact Information
If you have questions about our Refund Policy or need assistance with a refund request, please contact our customer service team:
FormsKirns Customer Service
Email: support@formskirns.com
Phone: +44 333 908 0410 (Monday-Friday, 9am-5pm)
Address: Flat 59b Bennett Fort
New Karlmouth LS17 8LP
